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We do not allow refunds.

Since the R&L Shop is a curation of meaningful products from multiple sellers, the policies for return and exchange may vary according to the seller’s terms and conditions.

To initiate a request for return or exchange, including defective or incorrect items, please

  • send an email to shop@rootsandleisure.com within 24 hours of receiving the item(s), mentioning the reason for request, any item details, and context for us to review them.
  • ensure that the item(s) for exchange are sent back in unused, unwashed, unworn and undamaged conditions.
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